As a Blu Bangle Subscriber, you are entitled to 2, 5, 10 or 20 Subscription Gems, depending on your selected Subscription level. Each jewellery item also has a Gem value. You can borrow jewellery with a total Gem value as high as your Subscription level allows.

For example, a Midnight Blu Member is entitled to 5 Gems. You can therefore select any jewellery items with a total value of up to 5 Gems. So assume you have the following in your Jewellery Box:

Moonstone Necklace	1 Gem
Sterling Silver Bracelet	3 Gems
Chocolate Pearl Necklace	3 Gems
Emerald Deco Earrings	1 Gem
Amethyst Drop Earrings	2 Gems

As a Midnight Blu Member, you will first receive Moonstone Necklace, Sterling Silver Bracelet, and Emerald Deco Earrings (total of 5 Gems). Once you return these items, the next set of items that you have prioritised in your Jewellery Box to the total of 5 Gems will be automatically sent to you. In this case, it will be Chocolate Pearl Necklace and Amethyst Drop Earrings.

As a Midnight Blu Visitor, you will indicate the specific items you wish to receive from your Jewellery Box with a Gem value totalling no more than 5 Gems.

Q: Can I rollover my unused Gems?

A: Any unused Gems cannot be rolled over to the next period. Given the range of products available, we will be surprised if you are unable to spend all of your Gems!

My Jewellery Box

Q: What is a Blu Bangle Jewellery Box?

A: A Blu Bangle Jewellery Box is your personal online catalogue of your favourite Blu Bangle items. You can add as many items to your personal Jewellery Box as often as you like.

When you become a Member, you prioritise items in your Jewellery Box in the order you would like to receive them. As soon as your borrowed items are returned, the next items in your Jewellery Box will be sent to you. Keep your Jewellery Box full with your favourite items to maximise your membership.

For Visitors, simply select items from your Jewellery Box that you want to borrow immediately.

Q: How do I create my personal Jewellery Box?

A: Register with Blu Bangle by providing a user name, password and email address. Then browse our extensive range of jewellery and simply add your favourites to your Jewellery Box by clicking the “+ My Jewellery Box” button.

You do not need to purchase a Subscription to create and manage your Jewellery Box.

Memberships / Visitor Programs

Q: How do I register with Blu Bangle?

A: Registering with Blu Bangle enables you to create your personal Jewellery Box. Registration is free and easy - simply provide a username, password, email address and a security prompt in the registration section.

Q: What is a Membership and what are the benefits?

A: A Membership enables you to borrow jewellery from your Jewellery Box, keep items as long as you like, and swap items whenever you choose. When you purchase a Membership, you will be prompted to prioritise your jewellery in your Jewellery Box in the order in which you wish to receive them. Each time we receive your items you wish to swap, we send out new items from your Jewellery Box.

Q: What is a Visitor program?

A: A Visitor program enables you to borrow selected items from your Jewellery Box on a weekly basis. This program is perfect for special ocassions where you want to borrow just a couple of items for a short time.

Q: What are the Subscription levels and fees?

A: There are four Membership / Visitor options (inclusive of VAT):

Memberships:

Level	Gems	Monthly Fee
Indigo Blu	2 Gems	£14.99
Midnight Blu	5 Gems	£24.99
Sky Blu	10 Gems	£44.99
Royal Blu	20 Gems	£79.99

Visitor programs:

Level	Gems	Weekly Fee
Indigo Blu	2 Gems	£6.99
Midnight Blu	5 Gems	£11.99
Sky Blu	10 Gems	£19.99
Royal Blu	20 Gems	£34.99

Q: Is there a minimum Membership term?

A: There is no minimum period for Memberships.

Q: How long can I borrow an item?

A: As long as your account is in good standing, you can keep your items as long as you like. However, you may want to consider buying the item if you like it so much! Just contact Customer Service and we will give you a special discounted price.

If you are a Visitor and you hold your items for more than 2 weeks, it may be more economical to become a Member.

Q: How many times can I swap my items?

A: As many times as you want! As long as your account is in good standing, you can return your items for the next set in your Jewellery Box as frequently as you like.

Q: What if an item is lost or damaged?

A: We hope you care for our items as if you they were your own and return them in the same condition you received them. We understand that there will be everyday wear and tear and there is no additional fee for this. However, if the item is abused, broken beyond everyday wear and tear, or lost, your account will be charged a reasonable repair or replacement fee.

If you receive an item that is damaged, please contact us immediately. If you notify us more than 24 hours after receiving damaged goods, we reserve the right to charge a repair or replacement fee.

Q: As a Member, can you guarantee I will receive items according to my priority listing?

A: For Members, while we will try our utmost, we cannot guarantee that you will always receive items in the precise order as you have prioritised. If there is an item you are relying on receiving in your next shipment, please contact Customer Service to confirm availability.

Always keep your Jewellery Box full to maximise the benefit of your Membership.

Q: How do I maximise the benefit of my Membership?

A: Always keep your Jewellery Box full. We recommend having items with Gems totalling at least double your Subscription Gems to ensure you always have items ready to be sent to you. Occasionally we may not have one of your items in stock in which case we will send you another from your Jewellery Box - so keep adding items to your Jewellery Box regularly. We are always adding new items to our range for you to enjoy!

Q: When selecting a Visitor program, can I reserve an item that is indicated as "currently unavailable"?

A: If you are selecting a Visitor program and you want an item that is listed as "currently unavailable", please contact Customer Service so we can reserve the item for you when it next becomes available.

Q: How do I upgrade or downgrade my Subscription?

A: If you would like to change your Subscription, simply go to your Account, click the "Upgrade/Downgrade" button and indicate the change you would like to make.

When you change to a Subscription of an equal or higher Gem value, your change becomes effective immediately upon payment of your new Subscription fee which is adjusted upwards on a pro rata basis for that month.

When you change to a Subscription of a lower Gem value, your change becomes effective only when we receive items you are currently borrowing. Your new Subscription fee will be adjusted downwards and pro rated for that month.

Q: As a Member, can I Upgrade my Subscription just for an upcoming special occasion?

Yes, you can. Simply go to your Account, click the "Upgrade/Downgrade" button and indicate the change you would like to make. Your Membership fees for the month will be adjusted on a pro rata basis for the upgrade which becomes effective immediately. The next prioritised items in your Jewellery Box will then be shipped to you.

When you are ready to return the items borrowed for the special occasion, go back to your Account to downgrade and then return the items. Once the items are received, your Membership fees will be adjusted downwards on a pro rata basis for that month.

Q: How do I cancel my Membership?

A: You can cancel your Membership anytime by calling Customer Service.

Delivery and Returns

Q: When will I receive my items and what delivery options do I have?

A: We aim to deliver your items to you within four working days. Items are sent to you by Royal Mail Recorded First Class. The Recorded Signed For feature ensures delivery is made. You pay no delivery charges using this default delivery method.

If you require your items urgently, please contact Customer Service to arrange next day special delivery. You will be charged £4.95 for the cost of this service.

Q: How do I return my items?

There are 3 simple steps to follow when you are ready to return your jewellery items.

Step 1: Please place each item back in their organza bags as this prevents them from being scratched.

Step 2: Place them in the box you received them in and put the box in the pre-paid blue envelope.

Step 3: Post it at any Post Office branch (you do not need to pay for postage) and remember to obtain a Certificate of Posting.

Please note that in the event the items are lost in transit, you will be required to show the Certificate of Posting for insurance purposes. If this is not provided, you will unfortunately be charged for the items lost.

For Members, once your items are received, your next items in your Jewellery Box will be automatically posted to you. Remember to keep your Jewellery Box full to maximise the benefit of your Membership.

Q: Can I return my items in a pillar box, rather than at a Post Office Branch?

A: Yes, you can. However, we do advise you to obtain a Certificate of Posting which can only be done in the branch. If the items are lost in the mail, you will need to provide proof of posting. Otherwise, you will be charged replacement cost for the items.

Q: What if I have lost my pre-paid envelope?

A: For every delivery of your items, we enclose a pre-paid envelope for your convenience. If you have lost the prepaid envelope, you can contact Customer Service and we will send you another, otherwise you can always place our items in any secure envelope and address to:

Freepost RSAB-CYJG-BXTK

Blu Bangle Ltd

PO Box 63962

London

SW15 9AP

Q: Do you deliver to addresses outside the U.K?

A: We currently ship items only to the U.K., including Northern Ireland and the Channel Islands.

Payment

Q: When is my debit/credit card charged for Member/Visitor fees?

A: For Members, you will be charged your initial Membership fee upon signing up. Subsequent charges will be processed on the same date of each subsequent month. If that date does not exist for certain months, or falls on a Saturday or Sunday, you will be charged on the previous Friday for that month. You can cancel your Membership at any time.

For Visitors, you will be charged your initial Visitor fee upon signing up. If we receive your items by the 8th day (excluding Sundays) after sign-up, no further charges will be processed. Otherwise, subsequent charges will be processed on the 8th day after sign-up and the same day of each subsequent week until we receive your items.

Q: What forms of payment do you accept?

A: We accept the following forms of payment:

Mastercard
Visa
Maestro
JCB
Solo

We do not accept PayPal, cheques or money order.

Q: Do you accept non-UK debit/credit cards?

A: Yes, as long as delivery is to a UK address. This allows non-UK friends and family to purchase gift vouchers to be used by a UK resident.

Q: In what currencies to you accept payment?

A: At this time, we accept payment only in British pounds.

Gift Certificates

Q: I signed up as a new Member and redeemed a Gift Certificate - how are my payment details calculated?

A: Upon signing up as a new Member and applying your Gift Certificate, the amount to pay now will be zero where the Gift Certificate value exceeds the regular monthly fee.

Your billing date is the first date an amount becomes due as a result of the expiration of the value of your Gift Certificate.

Your first payment (billing amount (initial)) is due on the billing date and represents the difference between the monthly fee and the unexpired amount of the Gift Certificate at that date.

The billing amount is the regular monthly fee due at each billing interval after your initial billing date.

Jewellery

Q: What condition are the items in?

A: All of our items are either new or in like-new condition and meet our standards of high quality.

Q: How do you clean your jewellery?

A: We pride ourselves in ensuring all our jewellery is hygienically cleaned before they are delivered to you. All earrings are sterilised before they are delivered to you.

Q: How often do you update your range?

A: We are constantly adding new items to our collection – so be sure to keep coming back regularly to fill your Jewellery Box. You can also keep up-to-date with new items by signing up for the Blu Bangle Regular Updates newsletter.

Q: Is it possible to buy Blu Bangle Jewellery?

A: Yes. If you fall in love with the item you are wearing and want to buy it, contact Customer Service and we will provide you a price to buy. We also have an Outlet from which you can purchase like-new Jewellery at heavily discounted prices.

Q: What is RRP?

A: RRP as displayed for items in the outlet is the Recommended Retail Price of a new item. The sale price of items will account for usage (if previously used) and discounted further to sell and make way for new items.

Miscellaneous

Q: Can I reserve an item for a special occasion coming up?

A: If you want to be certain that you receive a specific item that you want to wear to a wedding, graduation, prom or some other special occasion, please contact Customer Service and tell us the date and the product reference of the item you want to reserve.

Q: What are some advantages to borrowing instead of buying?

A: There are lots of advantages - as a Monthly Member, you can:

Finally access everything in one place – from this season’s hottest trends to traditional styles that are always in fashion, to special items you won’t find anywhere else in the U.K.
Swap your items whenever you choose, so you always have something new to show off – and there are no swap charges.
Access a wide range of jewellery quickly and easily from the comfort of your home or office without having to traipse for hours from store to store to find styles you like.
Stay on top of the current fashion trends without having to buy new items every season.
Save money by resisting the urge to accumulate a box full of items that soon bore you, are quickly outdated, or cost a fortune but are only worn a few times or never again and are just collecting dust.

Q: How do you protect my personal information?

A: Please see our Privacy Statement.

How it Works

FAQs